These booking conditions apply to all bookings made on the telephone with The Vintage Golf Company Limited.

1. THE SCOPE OF THESE CONDITIONS
1.1 In these Conditions a Package means pre-arranged holidays that comprise of several components made under one booking.
1.2 In these booking conditions, “we”, “us”, and “our” refer to The Vintage Golf Company Limited. Our registered office is 17 Church Street, Esher, Surrey KT10 8QS and our company number is 5258877.
1.3 Your booking and contract are governed exclusively by English law and are subject to the jurisdiction of the courts of England and Wales.
1.4 The booking conditions apply equally to you and to all persons named in your booking.
1.5 Only we, the person who makes or pays for the booking and those individuals whose names appear in the booking and who will be using the services shall have any rights to enforce any of these booking conditions.
1.6 Only we or the person who makes the booking or payment may cancel or change it or any part of it and the consent of any other person whose names appear on the booking is not required for any such change or cancellation.

2. PACKAGE BONDING ARRANGEMENT
2.1 All holiday payments made to us are protected, as we are a fully bonded tour operator. These arrangements provide security for money paid by you for your Package and for the cost of repatriation if we become insolvent.
2.2 We hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. The ATOL number is ATOL (TBC). In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

3. BOOKING YOUR HOLIDAY
3.1 You can book your Package either by telephone call or via email to receive package enquiries. Upon receipt of your booking request we will send to you a booking form which you must sign and return to us together with a deposit of 25% of the total cost of the holiday, plus the full amount of any insurance. When we receive the deposit and signed booking form from you a contract shall exist between you and us and we will send to you a confirmation invoice.
3.2 The full balance of the holiday price is due no later than 8 weeks before your departure date. If you fail to make payment before the due date, we reserve the right to cancel the booking in its entirety and any deposit paid will not be refunded and you will be liable for cancellation charges set out in condition 5.6.
3.3 If paying the full amount by credit card there will be a 2% surcharge that will be added to the balance. No charges are made for payment by debit card or you may pay by cheque, payable to ‘The Vintage Golf Company Limited’. The party leader must make balances in one full payment.

4. HOLIDAY PRICE
4.1 Our prices are subject to availability of hotels, coach-hire and flights at time of booking.
4.2 The price of your Package is that shown on the Confirmation Invoice, and this is fully guaranteed and will not be subject to any surcharges, unless there are any changes in government taxes, duties or levies, or if you make any amendments to your holiday.
4.3 We reserve the right to increase or decrease Package prices on our web site at any time.

5. ALTERATIONS OR CANCELLATIONS BY YOU
5.1 If you wish to alter a confirmed booking, you should contact us and we will tell you if we can meet your requests. All amendments are subject to availability, no amendments may be made within 3 days of departure and we will not always be able to comply with your request. If we can make the changes you request then an administrative fee of £40 will be made (per booking) and in addition you must pay any extra costs of the changed booking.
5.2 Any changes of the individuals named in the booking are conditional on the substitute individual accepting these booking conditions.
5.3 You must pay any additional charges made by the suppliers of the services (e.g. hotel keeper) to make the changes.
5.4 Any cancellation of a Package must be made in writing by the person who signed the original booking form.
5.5 If you wish to cancel your airline ticket this will be dealt with in accordance with the relevant airline’s conditions of carriage and all relevant ticket conditions and fare notes. Please note that some types of tickets may be non-refundable and non-changeable.
5.6 For full or part cancellation by you (other than cancellation of flights) the following charges apply: (the cancellation charge is expressed as a percentage of the total Package price):

More than 70 days before departure Loss of deposit
57-69 days before departure 50%
29-56 days before departure 75%
15-28 days before departure 90%
14 days or less 100%

5.7 Charges for your cancellation are calculated from the date we receive written notification from you.

6. ALTERATIONS OR CANCELLATIONS BY US
6.1 Every effort is made by us to book your holiday as originally planned and it is unlikely that the holiday should have to be altered or cancelled. If we do have to make changes we will inform you as to the changes as soon as we reasonably can.
6.2 We are only liable to you for cancellations or significant changes to your Package by us. A significant change is one which affects an essential term of your contract.
6.3 We are not liable to you even for a significant change in the event of force majeure as set out in condition 7.
6.4 If we make a significant change to your Package you have seven (7) days (or as soon as reasonably practicable if your departure is less than seven (7) days from the date you receive notification) from being informed of the significant change to either:
6.4.1 accept such change; or
6.4.2 accept substitute arrangements of at least equivalent quality; or
6.4.3 cancel your Package in which case we will refund in full all monies paid.
6.5 In the unlikely event that we are obliged to cancel the holiday for any reason after the Confirmation Invoice has been issued, we will make every effort to make alternative arrangements to offer you another holiday of at least similar standard or offer a full refund of all monies paid you have seven (7) days from the date you receive notification from us not to accept the alternative offered, unless cancellation has been forced upon by force majeure as noted in condition 7 or, if you have failed to pay the balance of the holiday price.

7. FORCE MAJEURE
We will not be liable for additional charges or if we fail to supply all or part of your Package where force majeure applies, this means unusual and unforeseeable circumstances beyond the control of us, including but no limited to, war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural disaster, nuclear disaster, fire or adverse weather conditions, airline failure, transport technical problems, airport or ports being closed or congested, cancellation or changes of schedule by transport providers or other similar circumstances.

8. YOUR RESPONSIBILITIES
8.1 We strongly recommend that all of our clients are covered by sufficient liability, medical and cancellation insurance from the date of confirmation. We advise that you take out insurance provided by us, this cover to eliminate any unnecessary problems, or, if you do not want this cover this should be stated in your booking form. If you fail to take out insurance or your insurance is not as comprehensive as ours, we will not be liable for any loss.
8.2 You must ensure that you have a valid passport and if appropriate any necessary visas and health certificates that may be required, as well as driver licences and other documentation that may be required.
8.3 If, in our reasonable opinion or the reasonable opinion of the provider of any part of your Package, you are behaving in a way which will cause or is likely to cause danger or distress or annoyance to others or damage to property, we may terminate your booking. If this happens, we will not pay you anything and you will be responsible for your travel back to the UK. If we incur any expenses as a result of your behaviour you shall fully compensate us for that expense.

9. FLIGHTS
We use scheduled flights services, flight times are sometimes changed for reasons beyond our control. If flight times do change we will amend your itinerary accordingly, but such change does not entitle you to cancel or postpone your holiday. When flight times do change, the flight provider will be encouraged to provide suitable standards of welfare provision and communication of new information.

10. COMPLAINTS AND CLAIMS
10.1 We can usually rectify problems very quickly if notified of them. If you have cause to complain during your Package please notify the local supplier (hotel, care rental company, golf course) immediately and notify us as soon as possible. If the matter is not resolved please notify us in writing to our office as soon as possible and in any event no later than [42] days of your return home. If you do not notify us and our suppliers we will be unaware of the problem and we will be unable to resolve your complaint and this may prejudice any claim you have for compensation from us.

11. OUR LIABLITY TO YOU
11.1 We shall provide arrangements set out in your contract.
11.2 Except in the case of death, personal injury or illness to you and or the others named on the booking form caused by negligent acts or omissions by us, we shall not be liable for loss or damage caused for any other reason.
11.3 In relation to air, sea, rail and road transport, our liability is limited to that provided for by the appropriate international conventions.
11.4 We do not accept liability where any form of loss or damage that is due to your own fault or that of any party named on your booking.
11.5 Except in respect of death, personal injury or illness, our liability is limited to a maximum of twice the Package price attributable to the person affected. This maximum applies where you prove that no benefit or enjoyment has been obtained. In all other circumstances we agree to pay compensation that is reasonable and proportionate for the reduction in value of your Package and any loss of enjoyment you prove subject to the above maximum.

12. GOLF INFORMATION
12.1 Appropriate dress should be worn at all times on the course and in the clubhouse. We accept no responsibility if any of the group are refused access to the course or the clubhouse due to inappropriate attire.
12.2 We will make every endeavour to confirm your requested tee-times but courses do reserve the right to alter preferred tee-times. We will always offer you the nearest possible alternative.
12.3 We require all members of your group to carry current handicap certificates. Many courses will require handicap certificates before accepting visitors on the course. We will advise you at the time of booking if any of the courses on the tour have a maximum handicap restriction. We accept no responsibility if you are refused play due to an inability to comply with the course’s requirements.
12.4 Although the standard of the courses we have selected are generally excellent we are unable to always be aware of when course maintenance may be undertaken. We accept no responsibility for the condition of the golf courses during your Package.

To contact The Vintage Golf Company Limited call 00 44 (0) 1372 462306 or alternatively email on adam@thevintagegolfcompany.co.uk or by post 17 Church Street, Esher, Surrey KT10 8QS